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At Social Magnet Marketing, we know that what is being said about your company on-line can be incredibly important and vital to customer perception. If your business is dependent upon customer reviews and user-generated content, Social Magnet Marketing has systems in place to help monitor your on-line reputation.

Our philosophy is:

  • Know what is being said about you, good or bad
  • Be proactive
  • Engage with customers when and where it is appropriate
  • Educate your employees to know that customers now have the power and they need to

We work with clients to develop an on-line customer engagement policy. Employees must understand the chain of command and know how the business will react to negative on-line comments. Social Magnet Marketing helps everyone understand what is at stake and what the best course of action is for customer relations.

Social Magnet Marketing does not engage in any forms of 'Astroturfing' or any other forms of unethical reputation management. We believe that quality customer service combined with genuine customer care is the recipe for a stellar reputation inside of your business and on the world wide web.

Know what is being said about your is going on with or without your participation. 

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